We pride ourselves on fast, effective responses to your inquiries. In fact, one of our customers reports winning a $5 bet with a colleague when a FabTrol technician responded to his fax within 15 minutes.

How to get technical support

Our support analysts are available by e-mail and fax from 6 a.m. to 5 p.m. Pacific Time, Monday through Friday, and by phone beginning at 6:30 a.m. If you have any questions or problems with the software, here's how to get help:

User documentation. Complete user documentation is available in the form of the FabTrol Rev Help System. To access this information from within the software itself, click the Help (?) icon on the System tab.

Support by e-mail. E-mail is often the fastest way to get your support questions answered. Just send a detailed message (with relevant file attachments up to 5MB) to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Support by fax. For questions related to reports and other documents, it is useful to fax the relevant printouts. Our support fax number is (541) 485-4302.

Support by phone: To speak with a FabTrol support analyst, call us during office hours at (541) 345-1494.

Annual Support & Maintenance plan

This annual contract entitles you to full support services, periodic maintenance updates, no-charge upgrades to new generations of our software, and access to FabTrol Support Online. The hidden component of customer support, of course, is continued development. Without it, even the best-designed solution with the best technical services will quickly become obsolete and unsatisfactory. Our development team is firmly committed to maintaining and improving our software. We work constantly to keep pace with new technologies and better meet the needs of the industry — now and in the future.